FAQ

FREQUENTLY ASKED QUESTIONS

1. How long will it take to receive my order?
We personalize each item with care. After processing (3-5 business days), shipping times depend on the option you select:

• USA Standard (UPS & USPS): 2-5 days (excluding Sundays)
• USA Priority (FedEx): 1-2 days (excluding Sundays) – available at checkout under "Speedy Shipping"

2. Is shipping really free?
Yes! We offer free shipping on all orders via USPS or UPS. For faster delivery, choose Speedy Shipping at checkout.

3. Do you ship to PO boxes?
Our free shipping option delivers to PO boxes. However, Speedy Shipping (FedEx) requires a street address, as PO boxes are not eligible.

4. How does Speedy Shipping work?
Our express option, known as Speedy Shipping, uses FedEx for delivery in 1-2 days (excluding Sundays) after your item is created. This option is available for an additional fee.

5. Where is your company based?

Our company is based in The United States of America. 

6. What if my product doesn't look good when it's done?

We want you to love your item. If you’re not happy with how it turns out, please contact us with a photo, and we’ll work with you to make it right.

7. Need more help?

Please reach out and we'll be happy to help!